Contact Us

Customer Support Hours

Our customer support team is available during the following hours:

Monday through Friday
9:00 AM to 6:00 PM Eastern Time

We are closed on major United States holidays, including:

New Year’s Day

Memorial Day

Independence Day (July 4)

Labor Day

Thanksgiving Day

Christmas Day

Email Support (Fastest Response)

We respond to most email inquiries within one business day. To help us respond faster, please include the following information in your email:

Your full name

Your order number (if your question is about an existing order)

A clear description of your question or issue

Any relevant photos (for damaged or defective items)

If you are emailing about a return, please include “RETURN REQUEST” in the subject line followed by your order number.

Phone Support

Phone number: +1 (267) 319-9909

Phone support is available during our regular business hours (Monday through Friday, 9:00 AM to 6:00 PM Eastern Time).

If you call outside of business hours or if all representatives are busy, you may reach a voicemail system. Please leave a message with:

Your full name

Your order number (if applicable)

A brief description of why you are calling

A callback number

We will return your call within one business day. For complex issues (such as returns or order problems), we may ask you to follow up with an email so we have written documentation.

Business and Returns Address

4514 Pine Street, Unit 400
Philadelphia, PA 19143
United States

Important notes about our address:

This is our office and returns processing center. We do not have a retail store at this location.

Walk-in shopping is not available. You cannot visit this address to browse or purchase products.

You may send mail to this address, but we strongly recommend using email for faster communication.

All returns must be sent to this address using the prepaid return label we provide. Do not send returns to any other address.

What to Expect After Contacting Us

Email: You will receive an automated confirmation that we received your message. A real person will reply within one business day.

Phone: If you speak to a representative, they will assist you immediately or escalate your issue. If you leave a voicemail, expect a callback within one business day.

Escalation

If you have contacted us and feel that your issue was not resolved properly, you may request to speak with a supervisor. Please mention this in your email or phone call, and we will escalate your case.