About Us
Last updated: June 9, 2026
Who We Are
We are an independent online retailer based in Philadelphia, Pennsylvania. Our business focuses on offering a curated selection of beauty and cosmetic products at prices that are accessible to a wide range of customers.
What We Do
We maintain our own inventory at our Philadelphia facility. When you place an order, our team picks the items from our shelves, inspects each product for quality, packs them carefully, and prepares them for shipment. We do not use drop-shipping – the products you receive come directly from our own stock.
Our Business Model
We operate exclusively as an online store. This means:
Customers can browse and purchase products only through our website
We do not have a physical retail location open to the public
All customer support is handled by email and phone during business hours
Our address is an office and fulfillment center, not a walk-in store
Our Shipping and Fulfillment
All orders are shipped from our Philadelphia location. We ship only to addresses within the contiguous United States. Every package is handed to a carrier such as UPS, USPS, FedEx, or DHL, depending on the destination and package size.
Our Return Policy
We believe that customers should not have to pay extra fees to return an item that does not meet their expectations. That is why we offer free returns on all eligible items. We provide a prepaid return shipping label and do not charge restocking fees.
Our Customer Support Team
Our customer support team is located in Philadelphia and works during regular business hours (Monday through Friday, 9:00 AM to 6:00 PM Eastern Time). We do not outsource customer support to overseas call centers. When you email or call us, you are speaking with someone who works directly with our fulfillment team.
Our Commitment to Transparency
We aim to be clear about how our business operates. Our policies are written in plain language. Shipping times, return conditions, and refund timelines are stated explicitly. There are no hidden fees or surprise charges.
Our Team
We are a small team of individuals who handle different parts of the business:
Order fulfillment and packing
Customer support and returns processing
Inventory management
Website operations
We take pride in processing orders accurately, answering questions promptly, and resolving issues fairly.
Contact Information
If you would like to learn more about our business or need help with an order, please visit our Contact page. You can reach us by email or phone during business hours.